Refund policy

Our Return & Refund Policy

We want you to be completely happy with your purchase from Winning Vibes Society! Please review our policy below before completing your order.

All Sales Are Final

All purchases are final. We do not accept returns or offer refunds, so please read product descriptions carefully before buying. If you have any questions about a product before purchasing, we're happy to help — just reach out!

Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If you receive an item that has been damaged, defective, or incorrect please follow the steps below:

  1. Report the Issue: You must contact us at [WinningVibesSociety@gmail.com] within 7 days of receiving the item, with a detailed description of the issue and photos of the damage or defect.
  2. Remake Offer: Upon reviewing your claim, we will first offer to remake the item(s) at no additional cost to you.
  3. Refund Option: If you decline the offer for a remake, we will issue a refund to your original payment method.

Important Notes:

  • Refunds are only issued if you decline the remake option.
  • No refunds or returns will be accepted for reasons other than damage or defect upon delivery.
  • You are responsible for providing correct shipping information. We are not liable for items lost due to incorrect address submission.
  • You’ll also need the receipt or proof of purchase.

EU Customers – Right of Withdrawal

If you're located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, no reason needed. To exercise this right, please contact us before the 14-day period ends. Once we receive and inspect the returned item (unused, unworn, and in original condition), we'll process your refund to your original payment method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exceptions (EU Customers)

Please note that the following are not eligible for withdrawal or refund, even for EU customers:

  • Custom or personalized items made to order
  • Digital products and downloadable content

CANCELLATIONS

We are unable to accept any cancellations on orders placed. Please be sure of your order before you make your purchase.

Questions?

We're here to help before, during, and after your purchase. Don't hesitate to reach out!